FAQ

FAQ

Can I change or alter a package?

Yes! Our packages are very flexible. Send us an email or enquiry about any changes you would like to make, places or activities you want to add in and we will send you a new quote within 24 hours. We can also re-create these packages to include private rooms in hostels & hotels or upgrade to smaller dorms..

What is the difference between Greyhound & Premier Bus Passes?

There are 2 add-on options for transport for our East Coast packages, with the Greyhound or the Premier Bus. There are a few differences. The Greyhound has around 2-3 departures per day and Premier generally just has 1-2 departures per day. Some of the Greyhound busses have Wifi and some have ports to charge your smartphone. The main difference is the price, with the Premier being a cheaper option.

What is your cancellation policy?

Credit card fees and fees paid to us for accommodation and luggage storage are not transferable or refundable. If you cancel your travel, you must pay us a fee of 50% of the value of the travel that was booked on your behalf and cancelled (“Cancellation Fee”). In addition, if a Service Provider charges us for the cancelled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations made within 24hrs of travel or certain flight bookings). The Cancellation Fee will apply in all cases where a tour is able to run. For example, if you are unable to reach a tour due to an "act of God" (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence. If a tour or other travel service is cancelled by the Service Provider, we will refund you the amount paid for the tour or other travel service less a 10% administration fee (“Admin Fee”). This full refund minus admin fee is subject to a fully refundable amount being given to BWT from the supplier who is cancelling. We highlight here that all suppliers have different cancellation terms, and is on a case by case basis.

What if I want to book a trip that's not on your website?

We have so much more available than just what’s on our website! Please ask us about the trip you are interested in.

What countries can you book trips in?

We specialise in travel in Australia, New Zealand, Fiji & South East Asia, but we can also book trips all around the world. Please enquire to find out if we can help with your next adventure!

Why should I book with Backpackers World Travel?

We really care about your travel, your journey, YOU! We are passionate travelers ourselves, have backpacked Australia & around the world. We have a network of stores across Australia (check it out here) that work together, ensuring you have support in each city you visit. Not to mention, free Wifi & a place to hang out! We know the products we are selling and if we don't know, we will find out!

What if I can find a cheaper price for a trip on another website?

We can beat it! Please email us with the trip & price you have found and we will ensure to get you a better deal.

Why do I have to reconfirm my tours & accommodation?

We do recommend that you reconfirm all of your tours & accommodation 48 hours in advance. This is designed so the tour company can you let you know of any important information, advise of any changes and perhaps check some details with you (such as dietary requirements, if you want to hire a sleeping bag etc.) Some hostels have free pick ups so they may want to ask when you are arriving. And mostly, just to check that everything is OK with your bookings. If you are in any city where there is a Backpacker World Store feel free to go into these stores and they can reconfirm for you!

What age group are your trips for?

We cater for travelers of all ages as well as families & couples! Some of our tours have an age limit of 18-35 year olds, so please advise us if you are outside of this age and we will advise whether you are able to join the particular trip. We work hard to ensure we book trips that suit your travel style, your preferences & will ensure the best experience for you!

Can I travel in a reverse direction to the packages on you website?

Yes you can! If you see a package you like and would like to travel in a reverse direction please ask us before you book your trip. We will check availability for the tours & accommodation, ensure the itinerary works and then go from there.


If you have any furter questions or if you would like to talk to our experienced, well-travelled and passionate consultants, please submit an enquiry here. If you're looking for the most cost-effective, flexible and dependable travel solution, and would like a bit of help, we will contact you shortly after recieving your enquiry.